Refund policy
Returns and Exchanges
What if I have a problem with the order I have received?
Our 100% Satisfaction Guarantee ensures that you are happy with your purchase. Email us here within 10 days of receiving your order and we will help you right away.
How do I return my order?
Please contact us here within 10 days of receiving your order. We will give you instructions on how to return your order. To ensure that your return is handled as quickly as possible, you must receive a Return Authorization Number from us prior to sending it back.
What items can’t be returned?
- Software, Videos, DVDs and CDs that have been opened
- Print Music and Books
- Ear Bud Headphones and Ear Plugs
- Items that are not in a new, salable condition
- Items that have markings or flaws such as pick marks on them not present at the time of purchase
- Reeds if the package has been opened
- Harmonicas, Recorders, Kazoos, Ocarinas, Jaw Harps
- Strings if the package has been opened
- Mouthpieces
- Items designated with any of the following: Close Out, Clearance, Discontinued, Scratch and Dent, or As Is.
How long do I have to return my order?
Please contact us here within 10 days from the date you received your order, requesting a return. All returned items must be in new, salable condition and include all packaging, manuals and materials included with the original purchase. You are responsible for paying the cost to ship the item back unless there is a problem with it (defective or damaged), in which case we will pay the return shipping.
What happens once I return an order?
For exchanges, once we receive your order we will ship out a replacement as soon as possible. For returned items, we will credit you the original amount of your order minus the total shipping cost. If your purchase included a shipping allowance, that amount will be deducted from the amount being refunded.